Your safety is our responsibility

At jiliaps Responsible Gaming – Safe & enjoyable gaming

Jiliaps believes gaming should be a source of fun, not a burden. We provide a range of tools and support systems to help you play in a healthy and safe way.

24/7 Support Available
24/7
Support Services
6+
Protection Tools
18+
Strict Age Policy
100%
Free Support

Why is responsible gaming so important?

At jiliaps, responsible gaming is more than a policy – it's a core value. Online betting and gaming can be entertaining, but for some people it can spiral out of control.

Many of the millions of gamers in Bangladesh are playing on an online platform for the first time. We want them to build healthy habits from the start so that gaming never has a negative impact on their lives.

As part of jiliaps's responsible gaming programme, we provide every user with multiple free protection tools. Their use is entirely optional, but we encourage everyone to get familiar with them.

Gaming should never be seen as a source of income. Always bet only what you can afford to lose without it affecting your financial well-being.

The golden rules of responsible gaming
1
Set a budget in advance and stick to it – don't place extra bets trying to recover losses.
2
Don't play beyond your set time limit. Decide in advance how long you'll play each day.
3
Never play while intoxicated or in a state of emotional distress.
4
Don't let gaming eat into time set aside for family, friends, or work.
5
Never place bets with borrowed money or funds that belong to someone else.
6
If winning feels like a necessity or you can't stop playing, seek help right away.

Jiliaps Responsible Gaming Tools

These tools are completely free and available to use at any time.

Deposit Limit

Set a daily, weekly, or monthly maximum deposit limit. Limits take effect immediately once set, and any increase requires a 7-day waiting period.

Session Time Limit

Set your session length in advance. Once the time is up, the platform will automatically warn you or log you out.

Cooling-Off Period

Temporarily pause your account for anywhere between 1 day and 6 weeks. During this period you won't be able to log in, but your account and balance will remain safe.

Self-Exclusion

You can exclude yourself from the platform for anywhere between 6 months and permanently. No promotional messages will be sent during your self-exclusion period.

Betting Limits

Set a maximum amount per bet. This helps protect you from making large, impulsive wagers in the heat of the moment.

Reality Check

Pop-up notifications will appear at regular intervals to keep you informed of how long you've been playing and how much you've won or lost.

Are your gaming habits becoming a concern?

Ask yourself the questions below. If you answer "Yes" to most of them, it may be time to seek help.

If yes, this is a warning sign. Chasing losses typically leads to even greater losses. Speak with the jiliaps support team.

Loved ones often notice a problem before we do ourselves. Take their concerns seriously and consider taking a break if needed.

Losing control of your budget is an early sign of addiction. Set a deposit limit now and review your gaming history.

When gaming starts disrupting your daily life, it's no longer just entertainment. At this point, seeking professional help is the best step you can take.

These withdrawal symptoms are a sign of dependency. Use jiliaps's self-exclusion tool and speak with a professional counselor.

How to get help when you need it

Asking for help is not a sign of weakness – it takes courage. Follow the steps below.

Know yourself
Answer the self-assessment questions above honestly. Acknowledging the problem is the first step.
Use the Platform's Tools
Instantly activate jiliaps's deposit limit, cooling-off, or self-exclusion features.
Tell someone you trust
Talk to family or friends. Don't fight this alone — reach out for support.
Contact jiliaps Support
Reach out via our 24/7 live chat. Our specially trained team will assist you with complete confidentiality.
Seek Professional Help
If needed, consult a mental health professional. It's completely normal and genuinely effective.

How to activate protection tools

Activating protection tools at jiliaps is simple — it only takes a few clicks to get set up.

Step 1
Log in to your account

Log in to your jiliaps account and go to the profile menu.

Log In
Step 2
Open the Responsible Gaming section

Click the "Responsible Gaming" option in your profile settings.

Open Settings
Step 3
Choose Your Preferred Tools

Deposit limit, session limit, or self-exclusion – choose whatever works best for you.

Set
Step 4
Confirm

Enter the amount or duration and press the "Confirm" button. Changes take effect immediately.

Will take effect

If you have trouble setting up any tools, reach out to our 24/7 live chat support. We're ready to help right away.

No one under 18 should play

Jiliaps strictly prohibits anyone under 18 from using the platform. Age is verified at the point of registration.

If you suspect your child is using this platform, contact our support team immediately. We will take prompt action.

  • Use parental control software on your device.
  • Keep your account password out of your child's reach.
  • Educate your child about the risks of gambling.
  • If you have any concerns, contact jiliaps support right away.
Age Verification

Age verification is mandatory at registration. Proof of identity may be requested if there is any doubt.

Zero Tolerance

Jiliaps has a zero-tolerance policy on underage gaming.

Parental Advisory

Parents can install blocking software on their child's device.

Report

If you become aware of any underage users, please let us know.

Responsible Gaming FAQs

No, your balance is completely safe during self-exclusion. It will be returned to you once the exclusion period ends or upon request through our support team.

Yes, reducing your deposit limit takes effect immediately. However, increasing it requires a 7-day waiting period for security reasons.

Bonus validity is not extended during a cooling-off period, but redeemable bonuses are generally not cancelled. Contact support for more details.

Not at all. All responsible gaming tools at jiliaps are completely free. Using them is your right.

No. A self-exclusion cannot be reversed until the chosen period has fully elapsed. This is intentional – it's designed to provide genuine protection.

Learn more: Our Terms & Conditions and Privacy Policy Read. For common questions FAQ Page View.

Play responsibly, play with joy

Join jiliaps and build responsible gaming habits from the start. Our protection tools are always here for you.

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